Knowing How to Easily Contact CS GoPay Via Email – Experiencing problems when making transactions or other activities on digital wallets like GoPay is certainly not a pleasant thing. Most people will even panic if their GoPay account is experiencing problems problem. This then requires GoPay users to understand how to contact GoPay CS if they want to file a complaint.
This is of course very important for GoPay users to know because basically complaints to GoPay CS will go through several stages. So, then how do you file a problem complaint with CS GoPay? Here’s the full review:
Get to know the Complaint System through Customer Service on GoPay
As previously discussed, knowing how to contact GoPay CS to file a complaint must go through several stages in order to be responded to. This stage is a structural form of the complaint which will be processed by GoPay so that it will be resolved immediately.
Users can submit this complaint at the customer’s address [email protected] then just wait for a response from the party concerned. Usually users are required to wait a certain period of time until the application is received.
Complaints or submitting questions to customer service this can be done openly through e-mail. Of course, by providing clear evidence or questions related to the GoPay account, later on customer service will give reply via address e-mail concerned.
The submission of this complaint itself can be done if at the time of making a complaint through: call center cannot be resolved directly without evidence. This is what then requires GoPay users to first send evidence or questions via email e-mail.
How to Submit a GoPay Application to Customer Service
If you previously knew at a glance how to contact GoPay CS, the next important information to know, of course, is the complaint procedure at CS. So, what is the procedure for filing this complaint? the following are the steps that must be taken to file a complaint with CS:
- Please prepare evidence in advance screenshot about the complaint to be filed.
- Attach results screenshots it’s on the body
- Write a complaint or question on customer service through the body
- Include number information WL as well as e-mail linked to the Gojek account.
- later customer service will send information that the complaint is being handled via
- GoPay will take a maximum of 20 working days to analyze and resolve the problems that GoPay users complain about.
- The results of the settlement of complaints and solutions to the problems complained of will be sent via e-mail e-mail by customer service.
- Later there will be a page survey about the satisfaction of handling problems that have been carried out by GoPay to customers.
The period of analysis and resolution of problems related to the submitted complaints may take longer than 20 days. This can happen if it turns out that the problem raised requires a longer time to resolve with a third party. Financial transaction factors that must be investigated further could also be another reason in this regard.
How to Contact GoPay CS Via Email, Knowing the Type of Application at GoPay Customer Service
Knowing how to contact GoPay CS is not something that can be done easily because users must first attach evidence. This is necessary so that problems that occur can be immediately analyzed through written evidence sent by the user.
Users can also choose to use the send system e-mail to customer service This is when the complaint is via phone could not be done. Usually complaints via call center this is an informative complaint where the problem can be resolved immediately.
Of course this is different from complaints through customer service which takes longer to analyze and resolve the problems posed. This is what then requires the user to explain clearly details regarding complaints that occur on GoPay accounts so that they can be processed immediately. So, what are the types of complaints that can be submitted to customer service GoPay? Here are 6 of them:
1. GoPay Account Cannot Be Used
GoPay accounts that have problems and cannot function properly can also be reported to customer service. Please screenshots problems that occur in the GoPay account then attach it to the body e-mail.
Also write down the question why the GoPay account in question cannot be used for transactions or other activities. Also make sure that when sending e-mail already include mobile number and address e-mail GoPay account used.
2. Unable to enter top up
If the user experiences problems when top up GoPay is just like funds that have been transacted to a GoPay account cannot enter the balance. This can be reported via customer service use proof of payment top up which has been done.
This proof can be in the form of a photo of the receipt if the user fills in the balance via email merchant or ATM. It can also be in the form of screenshots when the user does top up through mobile banking. Please also write down the complaint of the account that cannot receive the balance top up. Don’t forget to include your mobile number and GoPay address so that CS can contact the user.
3. Lost GoPay Balance
Fraud that is rampant is indeed something that is troubling for everyone. Even these fraudsters are now often carried out using the name platform famous. This of course can cause users to suffer huge losses if the transaction is successfully carried out on the fraudulent account.
Judging from this, then GoPay provides an opportunity for users to file complaints if things like this happen. Later, GoPay will immediately provide a solution to the fraud experienced by users.
4. Complaining about GoPay Account Blocked
Accounts that suddenly cannot be used or blocked could be due to several factors that violate the rules of using GoPay or Gojek. However, if the user doesn’t know what the reason for blocking the account is, please contact us customer service GoPay for more details.
Later, through this submission, users can also apply so that the account can be restored. Of course, by including evidence that the user has not violated the terms of use of the application.
5. Can’t Make Transactions
For users who cannot make transactions using a GoPay account and the problem cannot be solved via email call center then, the user can contact CS. Please ask questions related to problems that occur in GoPay accounts.
Don’t forget to include your number WL and address e-mail which has been linked to GoPay. Wait for a reply later e-mail informed customer service through e-mail.
6. There are indications of account abuse
Indications of account abuse are certainly something that needs to be addressed immediately. Users can directly contact call center or whatever customer service through e-mail by attaching evidence. Please report that your GoPay account has been hacked by someone else using the listed device.
Usually e-mail will send the name of the account that has attempted to use the relevant GoPay account. Please include your phone number and address e-mail GoPay trying to be hacked. later customer service will immediately process the account in question so that it can be more secure.
So, that was a brief overview of how to contact GoPay CS via email e-mail. Users can report in various forms of complaints or ask questions to CS GoPay. Of course, by including evidence and information on complaints that are being experienced against GoPay accounts.
Also Read: How to Activate Gopay Paylater Easily
