young people – How to Overcome WhatsApp Cannot Open Images and Videos – WhatsApp has not only become a medium for conversation via text, but now we also use it to send messages in the form of images and videos. Maybe because WhatsApp is light and fast, and we love it. When we receive messages in the form of pictures and videos, sometimes even though the signal and internet connection is good, we can’t open them. Videos and images cannot be opened when clicked, even after restarting, until the Internet connection is changed.
What is the cause of the problem? And how to solve it?
In this article, the admin will try to share some solutions that can be tried so that images and videos on WhatsApp can be reopened.
Reset Hp
The first solution, if WhatsApp can’t open the second photo and video is to restart the phone. This is sometimes the easiest way to actually resolve various errors on Android phones. There might be a conflicting or corrupt program causing the problem with WhatsApp.
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By restarting the phone, all the programs on our phone will be reloaded, including WhatsApp. This can solve the problem. Try restarting the cellphone first, then try to open the image, photo, video or gif in the WA message, does it work? If it still doesn’t work, try the next solution.
Free Up Internal Memory Penyimpanan
By default, WhatsApp will download the photo or video that we click to the internal memory. When the memory is full or there is not enough free space to accommodate media files from WhatsApp, the download process will fail. The solution is to first check whether there is free space in our phone memory. If the result is full, then this is the source of the problem.
Try to delete some unnecessary files first or move them to external storage first. It can also be done by using a cleaner application to remove junk files that make the internal memory full. Once there is free space on the internal storage, try opening WhatsApp again and clicking on the photo or video that you couldn’t open before.
WhatsApp updates
Outdated WhatsApp app can also cause the error. If the WA version installed on our phone is far from the latest version, it might be time to update. Just open the Playstore and go to the My Apps and Games section then look for the WhatsApp application in the Search column and press update.
Wait for the update process to complete. Doing this WhatsApp update will not eliminate chat and media in our account, so please relax. After the update is complete, try to run WhatsApp again and open the photo or video file that you couldn’t open before. If the cause is an outdated application, this method should be a solution.
Check Internet Connection
One of the reasons why you can’t open picture and video messages on WhatsApp is internet connection issues. Sometimes the signal looks good (full) but the internet connection on the cellphone gets stuck without us realizing this, this often happens with several brands of cellphones. This kind of stuck Internet connection will prevent all image, photo, GIF, and video information from being opened.
Every time we click on an image or video, the download process always fails. The only easiest way to solve this problem is to reset the internet connection. There are several ways to reset the internet connection on an Android phone.
Using Airplane Mode
The method is as follows:
- Drop-down notification bar
- Press airplane mode
- Wait until airplane mode is active and all signals are off
- Disable airplane mode
- After all signals return to normal, the internet connection will restart and we will get a new public IP.
Using Dial Up Code
The method is as follows:
- Open the Dialing Code number pad *#*#4636#*#*
- Select phone information 1 or 2 according to the SIM card used for Internet
- Drag down until you find the mobile radio power option, then press once to turn off
- Wait a while until the SIM signal dies
- After that, turn on the mobile radio power again
However, this dial up code cannot be run for some smartphone brands that were recently released. But it’s best to try using this method first.
Clear Cache In Gallery
The next trick to solve WhatsApp that can’t download or open photos and videos is to clean the cache thumbnail files in the gallery. This cache file will always be automatically generated by the android system to speed up the photo opening process. If it is not cleaned for too long, then some of it may be damaged and cause the gallery to not work properly.
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This might make it impossible to download photos and videos on WhatsApp. The solution is to clean it with a cleaner app. We can use a third-party cleaning application on the Playstore or use the default cleaner on the phone. Usually this cleaner menu is located in Settings > Security > Storage > Cleaning.
Well, that’s the way you can try to Overcome WhatsApp Cannot Open Images and Videos. If you encounter a problem like this, you already know how to solve it, hopefully it’s useful, and see ya…
