How to Change and Change Mobile Numbers in the JKN Mobile Application – If you are an Indonesian citizen who is over 17 years old, you are certainly no stranger to the name JKN or National Health Insurance.
JKN is a comprehensive social security program in Indonesia.
The purpose of this JKN is to ensure that participants get the benefits of good health care.
Just like other health and social insurances, JKN requires verification of a cellphone number to be used.
This is because the system used by JKN is digital-based. If at some point in the future you need to change your cell phone number, you will automatically have to change your cellphone number in this JKN.
JKN Mobile at a Glance
Service mobile via app JKN which makes it easier for BPJS participants to get their information needs. Regarding health services at appropriate health facilities and registered on the participant’s BPJS card. As well as providing many conveniences for participants who have installed the JKN Mobile application on their smartphones.
Before you have an account on the JKN Mobile application, of course you will register an active mobile number. To be able to verify your account through the OTP code sent via the SMS inbox on your mobile number. And you can use the mobile number to provide security and also to reset the password on the account you have.
However, if the mobile number that has been registered on the JKN Mobile account is lost or the number is no longer active. Then you must immediately update with a new and active cellphone number. To make it easier for you to use the JKN Mobile application, then how do you change your lost or inactive mobile number with a new and active mobile number on the JKN Mobile application.
Well, here is an easy way that you can do to change your cellphone number at JKN.
How to Change Mobile Number on JKN Mobile Apk Easily without Complicated
Mobile phone number is one of the most important personal data. In fact, nowadays mobile phone numbers are often used for account registration or personal data verification. Including for account registration on JKN Mobile, a digital service application for BPJS Health participants.
However, for some reason, someone sometimes wants to change the mobile number registered on the JKN mobile application. Unfortunately, there are still many BPJS Health participants who don’t know how to change the health bpjs cellphone number. Well, here is a guide on how to change the BPJS Health cellphone number and important tips so that the number change process can be carried out smoothly.
JKN Mobile is an application that is very useful for you BPJS Health card users. With this you can access various things related to BPJS or other national health insurance.
With just one hand, you can access various information and services. Such as registering, checking VA, viewing bills, viewing branch locations, and so on.
At the beginning of its release, this application is equipped with quite limited features. But now it is more complete with its new menu, namely, Bed Availability, Covered Medicines, and Schedule of Operations.
Then what if you want to change the registered cellphone number? You can open the menu to change participant data. Here’s how to change it.
- First you open the app JKN Mobile on your smartphone.
- Next you select the menu Change Participant Data. Then the participant’s information and digital card will appear when you select the menu.
- Then select the menu or column Mobile Number. You tap or just press on the menu of the cellphone number.
- Next, a pop-up menu will appear Change Mobile Number, make sure you fill in the cellphone number correctly. Because it will be used as a medium of further communication. Then save
- Next, enter the OTP code that has been sent via SMS. On the new number to do verification.
- Finished.
BUT, before changing your cellphone number on JKN Mobile, you need to pay attention to the following things.
Make sure the number to be registered is active
Make sure that the new number you registered with the JKN Mobile application is still active. Because, later the BPJS Kesehatan will send a verification code via SMS to the new number you registered.
JKN Mobile Application Latest Version
If some problems arise, such as access to the application is not smooth or there are features that cannot be used, chances are that your application has not been updated.
So, before changing your BPJS Health cellphone number, you should upgrade the latest version of the application first.
Prepare Other Data and Files
To expedite the process of changing phone numbers on JKN Mobile, prepare other data and files such as ID cards, BPJS Health membership IDs and Family Cards.
How to Change BPJS Health Number Because Number is inactive or lost
BPJS phone number is no longer active or lost? Now you can change it easily through the official application. This is the solution for those of you who are looking for a way to change your BPJS Health cellphone number.
Registering a cellphone number on a service is important. Usually this number is used for verification. This is done to avoid unwanted things, for example preventing other people from changing personal data registered with BPJS.
If the mobile number is not active, it is likely that the number will be reactivated by the provider and sold to someone else. Therefore, you have to change the old BPJS cellphone number to a new number.
You could say that the JKN application is indeed a digital version of the BPJS application. When you change your mobile number at JKN, you have to change your BPJS number first.
- The first step to change your BPJS Health number is to register an active number. This is because you will receive a verification code on the number.
- The second step is to update the JKN application to the latest version. You can change this version with the update feature in the Google Play Store.
- Next you also have to prepare the required files or documents such as ID numbers and photos, BPJS ID numbers, Family Cards and others.
How to Change Mobile Number in the JKN Mobile Application
You don’t need to be confused about how to make these changes. The first step you have to do is contact the BPJS Care Center at 1500 400.
For a safe step, you should top up enough credit first before calling the care center.
Next, if you are connected, you will talk to BPJS Customer Service. Tell CS that you want to change your BPJS ID phone number.
For the verification step, CS will ask you for some personal data such as name, address, ID card number, BPJS ID and so on.
If the data you provide is in accordance with the system, then customer service will help you make changes to your cellphone number.
Provide your new number information and customer service will send a verification code to the number you want to register. Please verify the code.
After successful verification, your mobile number on JKN Mobile or BPJS Health has been replaced with a new one.
You will also get further notification regarding this matter.
Why can’t the JKN Mobile phone number be changed and changed?
If an error occurs or is unable to change the cellphone number on mobile JKN, the possible causes are:
- BPJS Health with PBI status;
- Because it is not brought by the Company, Mandiri participants must replace it by logging into a personal account. So, you cannot change your BPJS account cellphone number with another family member’s JKN account.
- The JKN application is under construction.
If you can’t install the application because the memory is full, you can change your cellphone number with the following alternatives.
Those are some things that can be conveyed related to changes in BPJS numbers and cellphone numbers on JKN Mobile.
Now the BPJS Health cellphone number listed on your JKN Mobile application has changed. So, if there is a notification related to the BPJS Health program, it will enter the application and SMS on that number
