The payment method is also fairly easy, you can use Gojek balances and cash payments.
However, there are several obstacles that are often experienced during the ordering process, for example, an error occurs in the application or an order cancellation.
Obstacles that occur in the field are complaints to Gojek which are often made by some users.
Discussion on how to cancel Gojek
Cancel orders are sometimes also carried out by passengers or drivers, these cancellations are based on various reasons.
Problems that occur such as network errors, drivers that don’t come, Drivers can’t be found and others.
What you need to know, canceling an order will cause problems for the Driver and will certainly affect the rating system.
You also have to have a good reason and must not lie when you want to cancel a Gojek order.
It is better to contact the driver by phone to explain the reason so that you cancel the order so that there are no misunderstandings.
If too many Gojek Driver orders are cancelled, they will be subject to account suspension so they can’t work anymore and of course it will hurt them.
Canceling an order can be done through the application directly, but don’t do it carelessly, because it can affect the performance of the Gojek Driver.
How to cancel Gojek can be done in 2 stages, namely the driver search process and after the driver is obtained, as follows.
How to Cancel Gojek
1. How to Cancel Gojek When Looking For Drivers
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| How to Cancel Gojek When Looking For Drivers |
Canceling Gojek can be done on condition that the application is in Driver search mode.
Because the Driver search stage will appear if you have placed an order and the destination and pick-up locations have been filled in.
After the service order process, you can cancel and how to cancel this Gojek must be done quickly before the nearest driver is found.
- The “Cancel Order” button will appear when the Gojek application is looking for Drivers.
- The process of finding drivers. Press the “Cancel Order” button quickly before the nearest Driver is found, once the button is pressed, the order will be canceled automatically according to the applicable process.
- Tap cancel order, the Gojek service order cancellation confirmation page will appear which reads “Do you really want to cancel your order? To confirm the cancel order, please press the “YES” button.
- Then automatically your order has been canceled and will return to the previous menu.
2. How to Cancel Gojek When Getting a Driver
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| How to Cancel Gojek When Getting a Driver |
If the driver has already been obtained but you have to cancel the order, then there are several steps you can take.
Before the driver picks up, you should do it this way.
The driver can also be contacted directly by phone or SMS and tell the reason why you canceled the order.
- Enter the “Order” menu after the nearest Driver you get. Then scroll up in the Driver information section, your transaction details will appear, including destination location data, pick-up and payment.
- Then select the “Cancel Order” menu at the bottom.
- Then the order cancellation confirmation form will appear, then select the appropriate reason according to the conditions when the order cancellation occurs.
- To confirm the cancellation of the order, proceed with the “YES” button tab.
- The system will automatically cancel the order and then you will be taken to the previous page.
The final word
As a Gojek user or consumer, you have an obligation to pay for all services, but that doesn’t mean you can cancel orders at will.
Cancellations of orders may be made only in cases of absolute urgency.
Because when you get an order from a consumer, the driver immediately responds quickly and provides excellent service.
For this reason, as a consumer, don’t let something trivial happen so you can cancel the order.
Because it can cause the rating to decrease, Suspend, even Banned accounts to the detriment of the Driver.
