Complete Terms and How to Cancel an Order at Shopee – Sometimes when you are shopping online at Shopee, you want to cancel an order that has been made. The order cancellation feature is indeed provided, but not everyone can use it. Actually How to cancel an order on Shopee not difficult to do.
However, you must still comply with the rules imposed by Shopee as an e-commerce party. If you violate the conditions that have been set, then you cannot cancel an order that is already running.
Here’s How to Cancel an Order on Shopee
How to cancel an order on Shopee can be done for all types of transactions, both regular transactions or COD. To better understand the technicalities of canceling an order, follow these steps.
Cancellation Terms and Conditions
There are conditions that you must fulfill if you want to use the order cancellation feature provided by Shopee, including:
- Buyers or sellers cannot cancel orders that have been packaged or need to be sent only one. If you want to cancel an order, it must be done for all products.
- If the product has not been paid for, then the buyer can cancel one of the orders among the products he wants to buy.
- Cancellation can only be made once.
How to Cancel a Paid Order
If the order you want to cancel has already been paid for, you can still cancel the order. The cancellation process can be carried out by both parties, either the buyer or the seller. How to do it is also not difficult, here are the steps.
- Go to the My menu, it’s in the right corner of your Shopee menu.
- Select the Packaged option.
- Click the item you want to cancel.
- Click Cancel Order and confirm by pressing the Yes menu.
The cancellation process is complete, you just have to wait for the notification that the cancellation process is being processed.
How to Cancel an Unpaid Order
If the previous is the cancellation of orders that have been paid, then the next is the cancellation of orders that have not been paid. If you cancel an unpaid order, the purchase status will be cancelled. If you want to buy it again, you have to do it manually by selecting the item and checking out.
How to cancel an unpaid order is not much different from the previous method, here are the details.
- Go to My page in the right corner of your Shopee app page.
- Select the item in the Unpaid status.
- Click the product you want to cancel.
- Order cancellation can be done by selecting the Cancel Order option.
- Confirm the cancellation by pressing the Yes option.
By selecting the Yes option, the order will automatically be cancelled. Cancellations will be approved immediately if you cancel less than 1 hour after checking out. If it’s been more than an hour, you have to wait for confirmation from the seller.
How to Cancel an Order on Shopee COD System
Besides being able to cancel regular Shopee orders, orders using the COD system can also be canceled. However, there is a condition when you want to request a cancellation, the order has not been sent by the seller. Once shipped, the order cannot be cancelled.
If your ordered product has not been shipped and is still in the packaging stage, you can cancel it by following these steps.
- Open the Shopee application, select the My menu.
- Open the Buy menu, select the Packaged menu.
- Locate the COD order that you want to cancel.
- Cancel by pressing Cancel Order and confirm.
What if the item you purchased has already been shipped? You cannot cancel the order. It’s different if the goods have arrived but are not in accordance with the order or are in a defective condition, then you can request a return of the goods. However, for ease of communication, you are advised to ask the seller first, especially if the goods have been sent.
Automatic Order Cancellation from Shopee
At Shopee there is an automatic cancellation system, this is done if the seller is inactive for a certain period of time and does not process your order. This automatic order cancellation can be done directly without having to wait for confirmation from the seller. The money you use to pay will be returned within the specified time period.
The same thing if you do not pay for the order that you have made, within 1 day the order will be canceled automatically. To repurchase, you have to do a manual check out as before.
If you want to cancel an order, you should do it before the seller inputs the receipt into the Shopee system. By following these rules, the cancellation process can be done more easily and does not burden any party.
How to Cancel an Order on Shopee, How to Confirm an Order Cancellation by a Seller
If your position is a seller, you should know how to cancel an order. It’s easy, you can follow the following guide:
- Go to the My menu, then select My Store.
- Go to the My Sales page.
- Select the item in the Need to Ship condition.
- Click the item that the buyer requested cancellation of, click Answer.
- Write down the reason for cancellation and click Confirm.
- The order cancellation process will be processed, now you just have to wait for a refund by the Shopee system.
If you are not willing to confirm the cancellation of the order, you can refuse the cancellation request. Write down your reasons why you refused to cancel the order submitted by the buyer in the column provided.
How to Buy Canceled Items
Items that you have canceled can still be purchased again, to do so you can follow these guidelines:
- Open the Shopee application, then select the My menu.
- Go to the View Order History menu.
- Select the Canceled menu option.
- There is a Buy Again menu option, click the menu to make a repeat purchase.
- After that, you can make payments according to your usual purchases.
Refund on Shopee
If you cancel the order and you have already paid, then you can get your funds back. Refunds at Shopee are done in several ways, including:
- Bank transfer, this is done within 1 x 24 hours. Accounts that have activated Shopeepay can use this option.
- Credit card, refund using a credit card depends on the bank’s policy. Ranging from 7 to 14 days, you can ask the bank concerned.
- Online debit, refund time can be up to 60 days. If you want to make an online debit refund, it is recommended to contact the bank for confirmation and next steps.
- Akulaku, you can make a refund using Akulaku. It will take about 7-11 days to complete the process.
Explanation about How to cancel an order on Shopee above hopefully can help you. If you face a problem, you can ask directly via chat or email with customer service owned by Shopee. As to whether or not the handling will be given, it depends on the policy and the number of problems that are being entered.
Also Read: How to pay ShopeePay at Indomaret and other alternatives
