Call Center Number and Address of the Bonceng Driver Office That Can Be Contacted

Buggy Office – Bonceng is a technology-based company that uses vehicles, namely motorcycle taxis to serve consumers to take them to their destination. This bonceng is a new transportation service that was officially launched on November 28, 2022. The presence of the bonceng adds to the hectic competition for online motorcycle taxi services in Indonesia. But for now, bonceng only serves customers in Jakarta and its surroundings. But it does not demand the possibility that the bonceng will be present in various other cities in Indonesia.

Judging from the name of the ride-hailing, we certainly know that this ride-hailing is a local transportation service company and the ride-hailing application is also the work of the nation’s children. In addition, the bonceng also has a jacket and helmet costume which is dominated by red and white which is the color of our country’s flag, Indonesia. Since the first ride was officially launched, now the ride-hailing driver has had more than 2000 ride-hailing partners or drivers.

Although the bonceng application is a newcomer online transportation application, the boncang application is claimed to be different from other online transportation applications such as gojek or grab. The difference in the ride-hailing application is that the ride-hailing application does not charge transaction fees and frees up all discounts for the ride-hailing driver. The pillion driver only needs to meet the requirements to be online and to be able to receive orders from consumers through the ride-hailing application.

In addition, bonceng also has a different rate compared to other online motorcycle taxi applications. If on Gojek or Grab, the rate is calculated based on per kilometer traveled. Bonceng has a tariff using a cluster price, which is calculated based on the radius of the distance traveled which is grouped into several rounded prices starting from IDR 5,000, IDR 10,000, IDR 15,000, IDR 20,000 and so on.

Another advantage of this ride-hailing application is that passengers can order a ride-on to pick them up at the time the customer wants, which is up to seven days ahead. This means that consumers can order earlier than the time they want. Now, we give an example, if you want to go to your destination using the ride-hailing application at 3 pm, then you can place an order a few hours before 3 pm. So that way we no longer have to bother with having to make an impromptu order and wait for an invite from the driver for a long time.

Several services have also been provided with ride-hailing services for the safety and security of consumers and ride-hailing drivers. In the bonceng application, there is a pannic button with a bell icon which functions as an emergency button. If something happens while on the way, consumers can use the panic button by pressing it. By pressing the panic button, you will be directly connected to the police station, ambulance service, and contact with the consumer’s closest relatives.

In addition, bonceng also provides a call center customer service that is active 24 hours. The ride-hailing call center number can be used by consumers or ride-hailing drivers when they want to submit complaints, suggestions, or comments about ride-hailing. In addition to the ride-hailing call center, consumers or drivers can also contact the passenger directly to the ride-hailing office.