Samudranesia.id – Why Shopee can’t choose a delivery service is a topic among Shopee users some time ago.
Shopee sets new policies for its users. This new policy makes it impossible for users to choose a delivery service on Shopee like they used to.
However, Shopee’s new policy of not being able to choose this delivery service turns out to have a solution, you know!
Why Shopee Can’t Choose a Delivery Service?
Shopee some time ago has changed the policy for its delivery service. Now Shopee users can’t choose the expedition we want as usual.
In the past, Shopee users could choose the delivery service when checking out, now Shopee will choose the available delivery service.
In the past, when you wanted to check out, several types of expeditions that collaborated with Shopee would appear, such as:
- JNE
- J&T
- SiFast REG
- SiFast HALU
- Ninja Express
- Shopee Express
- Antheraja
- Etc
However, since the policy change was implemented, when you want to check out you will only see options like this:
- Instant
- same day
- Next Day
- Regular
- Economical
- Cargo
The list above may be a little confusing for buyer users who are accustomed to directly choosing the delivery service they want.
The expedition used remains the same as before, using JNE, J&T, SiCepat, Shopee Express, etc. However, this delivery service is automatically selected by Shopee for you.
Now it’s been answered why Shopee can’t choose shipping services anymore. Then can shopee not choose a delivery service at all? Of course not, sellers and buyers can still choose the delivery service they want.
Shopee’s 6 Latest Shipping Services and Explanations
Shopee’s new shipping service policy is a little different from the previous one, but this new policy actually makes it easier for buyers to know the estimated arrival of the package.
For those of you who are still confused about the latest options, here is an explanation of this latest type of shipping service:
1. Instant
As the name suggests, this delivery service does the process quickly and can send directly and can arrive within 1-3 hours after checking out.
Therefore, this shipment cannot be used for out-of-town/out-of-island deliveries.
Expeditions used for this delivery service are:
- Shopee Xpress Instant
- GoSend Instant
- GrabExpress Instant
2. Same Day
This delivery service may be almost the same as instant delivery services. The package will arrive on the same day, but the difference is that the package will arrive approximately 6-8 hours after check out.
Like instant delivery services, this delivery cannot be done outside the city/outside the island.
Expeditions used for this delivery service are:
- Shopee Xpress Sameday
- GoSend Sameday
- GrabExpress Same Day
- SiFast Sameday
3. Next Day
The package will arrive on the day after or 1 day after check out. This delivery service can be used for shipping outside the city but not for outside the island.
Expeditions used for this delivery service are:
4. Regular
This delivery service takes 2 – 4 days to arrive for delivery within the city and 2 – 7 days for out of town/outside the island.
Expeditions used for this delivery service are:
- Shopee Xpress Standard
- J&T Express
- SiFast REG
- Regular Anteraja
- Special Express
- Ninja Xpress
- ID Express
- JNE Regular
5. Save
Estimated delivery using this delivery service is around 2-8 days for deliveries within the city, and about 2-14 days for out-of-town/out-of-island deliveries.
Expeditions used for this delivery service are:
- Shopee Xpress Save
- J&T Economy
- SiFast HALU
- Antheraja Economy
6. Cargo
Estimated delivery using this delivery service is around 2 – 11 days for delivery within the city, and about 2 – 14 days for out of town/outside the island.
Unlike other shipping services, Cargo delivery has its own policy for delivery. For example, the minimum weight of the goods to be sent is 5 kg.
Expeditions used for this delivery service are:
- JNE Trucking (JTR)
- Quick Gokil
- J&T Cargo
Although there are 6 types of new shipping services provided by Shopee, sometimes at certain stores there are only 3 or 4 choices. Usually it depends on the item being sold.
For example, if you sell birthday cakes, or frozen food. The store will only provide Instant or Same Day options for shipping service options.
This is the solution when you can’t choose a delivery service on Shopee
After knowing why Shopee can’t choose a delivery service and also what the newest shipping service is, it turns out that this policy has a solution.
This policy change actually only changes the appearance of the delivery service, users can still change the desired expedition with the following conditions:
- This change is only for Regular and Economical options.
- Buyers can change the expedition within 1 hour and when your order status is still “packing”.
- Buyers can only change shipping once.
- Expeditions cannot be changed if the receipt number has been entered even though it is still within 1 hour earlier.
How to Change Delivery Service After Check Out
It turns out that changing the expedition we want is not difficult. If the buyer is sure of the desired item and has checked out the order, the buyer can immediately change the desired expedition if he is not satisfied with the expedition that is automatically selected by Shopee.
Here are the steps to change the expedition on your Shopee order:
- Make sure you have checked out the desired item.
- Click on My menu
- Under Order Details, click Change in the Shipping Information column.
- Click Confirm if you have selected the expedition option.
- Several expeditions will appear in collaboration with Shopee as well as stores such as JNE, J&T SiCepat, Shopee Express, etc.
You just choose which expedition you are used to and you trust in the delivery of your package.
Because the appearance that is less practical makes it a little difficult to change the delivery service that the buyer wants, they don’t like the changes to this Shopee delivery service at first.
There are various reasons why Shopee users feel uncomfortable with this new policy, one of which is that buyers are used to directly choosing the delivery service they like, whether it’s because of the speed that buyers feel is right for one of the expeditions.
Or the buyer is familiar with certain expeditions, so if it is changed by Shopee, the buyer may get an expedition that is not commonly used.
But apart from that, the obstacle why Shopee can’t choose this delivery service has been well resolved, from sellers and buyers it is hoped that they can get the best delivery service for them as Shopee users.
