Shop Online Safely and Easily By Using These Tips – Consumers shopping online often feel worried while waiting to receive the goods they have purchased. For example, the seller may not have sent the item, it may have been damaged, or the item received may not match the order.
Adania, one of the online shopping consumers, admitted that she had been a victim of delivery of damaged goods. At that time, he was shopping for butter (dairy products) through e-commerce. When I got home, the product was damaged on the way. Luckily he includes insurance when shopping. That way, the damaged goods are guaranteed to be replaced by the shipping service company.
“Once it got home it was broken it dripped out of the packaging. Fortunately, it was replaced with full 100 percent,” he told Media Indonesia, Friday, January 15, 2022.
Tokopedia COO Melissa Siska Juminto said that losses from these incidents could actually be anticipated if consumers understood the importance of insurance in online shopping transactions.
According to him, insurance in online shopping serves as protection, namely reducing the losses experienced by buyers in the event of a disaster or unexpected event. If that happens, it is enough for consumers to file a claim to be able to get a replacement for the goods purchased.
“Insurance also guarantees protection for the process of shipping goods purchased by consumers,” said Melissa through her official statement, Thursday, January 14, 2022.
In addition, insurance guarantees product safety in the shipping process and protects against damage due to negligence in the use of goods that have been purchased.
Consumers can get various protection benefits within a certain period of time according to the type of goods purchased. For example, an electronic item purchased is accidentally dropped or spilled by water.
During the active protection period, consumers can file a claim for damage to the item to the insurance provider. Tokopedia protection, for example, not only provides insurance for shipping goods, but also offers more protection to its consumers through product protection insurance, bill protection insurance, and travel insurance.
Product protection is an additional protection for products purchased with affordable premiums, starting from Rp. 500. In contrast to store guarantees, product protection provides protection against incidents that have not been accommodated, such as robbery, accidental damage, to damage due to exposure to liquids or flooding.
The types of protection provided include protection for gadgets, electronics, total damage, and furniture. “This protection can protect various types of goods in the event of damage or loss, and is valid for up to 24 months. The protection is only active when the buyer receives the goods,” concluded Melissa.
Source: medcom.id
