Samudranesia.id – Currently, online shop businesses often use the auto reply feature to automatically reply to messages. If you are confused about finding alternatives for customer replies, you can use the example of WhatsApp Business automated messages.
Keeping up with the times, you must always update on new features in order to reach a wide market.
The automatic reply message feature on WA Bisnis makes the chat process very fast and efficient. That way, beginners who have just opened an online shop don’t have to bother recruiting employees to reply to customer messages.
This auto reply feature can be used to reply to a certain message with a schedule that you have previously set. Some codes can also be used to provide a reply to the customer by default.
In other words, customers can get a reply in WhatsApp because they have pressed a certain code and an automatic reply can be sent.
1. Greetings to Prospective Customers
Online shops that have WhatsApp Business can use this auto-reply feature to reply to messages when a potential customer sends a WhatsApp message for the first time. You can use examples of wa business instant messages, namely:
- Welcome to (your shop name) sis! We have received your message. Our shop working hours are every Monday to Friday 08.00-17.00 WIB, Happy Shopping!
- Hi bro! Welcome to (your shop name). We provide quality goods, please check our store catalog.
- Welcome to our shop, available complete for your household needs. Is there anything we can help you with?
- Hello, Good Morning/Afternoon/Evening. Brother came to the right place because we provide original skincare with champion quality. Come on, take a look at our catalog!
2. Request To Wait
Not infrequently for WhatsApp business automatic messages are used as requests to wait because maybe the seller is on a break or it’s not time for work hours. If you are a seller and want to use an example of an express message, you can see below:
- Welcome to our shop, we are currently taking a break and your message will be replied to during working hours Monday – Friday 08.00 – 17.00 WIB.
- Hello bestie, wait a moment, because Mimin is on the road. When we reach our destination, we will reply to messages from bestie.
- Hi sis, Thank you for the message but now we are not there. But don’t worry because you will immediately respond to your message when you return. Please wait for a reply from our shop.
- Sorry bro, the shop is currently taking a break. Later at 13.00 WIB we will reply as soon as possible, please wait, bro.
3. Describing Product Info
Automatic instant message replies on WhatsApp can also introduce product or service information to buyers. You can create a short but informative message to introduce your product information.
- Especially for our loyal customers, we are given the best and quality products. You can see the catalog in our profile. If you want to order, just send a photo or the desired product code. Waiting for your order in our shop!
- Hello, you are looking for original skincare products. Our shop provides it for you specifically for quality products. For details, you can look at your store catalog. To order, just send a photo of the product, happy shopping.
- Looking for various computer and smartphone equipment? Or want to have a look at our quality products? You just need to visit the catalog in our business profile. Happy shopping buddy!.
- Thank you for visiting our shop! All products (your store name) are in the business catalog and on the website (your store website). All ready stock items are blue but sold products are gray, happy shopping!
4. Order Confirmation
Confirm customer orders via WhatsApp automatic reply messages, guaranteed customers will respect and enjoy shopping at your online stores such as shopee, lazada, and other e-commerce because they feel cared for.
- Good afternoon/evening sis! Your order has been shipped today. For order tracking, you can use the receipt number (write down the receipt number). Wait for the courier to arrive at your door, thank you!
- Hi bestie, orders with a number (order number) have been sent to the Delivery Service with a receipt number (write down the receipt number). If the order has arrived, don’t forget to reply to this message with a confirmation of our product, thank you for shopping at our store!
- Hello, don’t forget to check the delivery of your order via the receipt number (shipping receipt number) at the agent (shipping agent). Don’t forget to give a testimonial and 5 stars on (your shop name), thank you!.
5. Reply When Seller is Busy or Rest
When the seller is offline because he is busy with many orders or is taking a break, he can also use WhatsApp automatic messages to customers who send messages. That way, the customer will calm down and wait for the seller to reply to his message.
Examples of WhatsApp Business automated messages when the seller is busy or on a break, namely:
- We have received your message, but please wait because the admin is currently taking a break and the message will be replied to at 13.00 WIB, thank you for being patient waiting for the admin.
- Well, the seller is currently very busy preparing quality goods. Your message will be replied to soon, please wait! Thank you for your patience!
- Eits, currently the seller is still in the process of preparing the order. Your WhatsApp will be replied to within the next 30 minutes, please wait!
6. Order Outside Business Hours
The online shop that you manage must have working hours and there may be customers who send messages at that time. Come on, take a look at the recommended examples of automated wa business messages outside the seller’s working hours:
- Thank you for your message but we are currently closed. Messages will be replied to during Business Hours Monday – Friday 08.00 – 18.00. Your message has entered the queue, please be patient until the Admin replies to your message.
- Wow! (name of your shop) is currently closed because it is more than operating hours. Your message will be replied to tomorrow, wait for our reply!
- Seeing that it’s already evening, you can message back tomorrow morning when our shop opens, thank you!
7. Funny Messages to Customers
Messages of funny words to customers can also be done in various conditions so that the seller will feel close to the buyer.
- Hooray, a new order has arrived, you are a lucky customer to get our quality goods. Happy shopping bestie, hopefully it matches the skincare you ordered!
- Wow, there’s a message from this beautiful girl/handsome guy. Are you looking for original care products? At (your shop name) is available especially for you, let’s check our catalog, sis.
Trying to be familiar and paying attention to customers can indeed use the example of WhatsApp Business automated messages. Be a seller who is not indifferent and always wants to communicate with customers so that transactions can run smoothly.
