How to Refund on Shopee — The Tekno area will discuss information related to how to apply for a refund at Shopee if the item does not arrive or does not match the order. Hopefully what we are going to discuss can help Shopee users who want to apply for a refund because of the things we have said above. Also Read: How to View Shopee Flashbacks.
Even though Shopee is the largest marketplace in Indonesia for the number of users, it turns out that there are still naughty sellers in it. Recently, our colleague just bought 60 pcs of face shields, but it turns out that only 1 pcs were sent without the face shield. Obviously this incident made him very disappointed and immediately tried to return the funds at Shopee.
So that those of you who currently have the same fate as our friends can apply for a refund at Shopee because the item does not match, then check our explanation below. Hopefully what we describe here can reduce the disappointment you feel.
How to get a refund on Shopee, it turns out like this
You need to know that as long as you haven’t pressed the order received button and are still within the Shopee warranty period, you can still apply for a refund at Shopee. This means that during this period, customers can still apply for a refund, for example, if the goods received are still not in accordance with the order or the goods have not been delivered.
But you have to remember, yes… the application for funds at Shopee is aimed at the seller. Not to Shopee. So it could be that the seller rejects your application for funds. But rest assured if the error is indeed from the seller, usually the seller is willing to accept a refund at Shopee. Also Read: Why can’t Shopee Free Shipping Vouchers be used?
The validity period for applying for funds at Shopee is 3 days. So if there is no response, the refund process will be carried out through the payment method used. Let’s follow our explanation below so you know the process.
Refund Process on Shopee
For initial information, if you use the Bank transfer payment method, Indomaret, Alfamart, or ShopeePay then your funds will be returned to ShopeePay. Therefore, usually Shopee will ask you to create a Shopeepay account first if you don’t have one.
As for payment methods other than that, for example via credit card, online debit, Akulaku, and Kredivo, your funds will be returned to each of these accounts. So you don’t have to make Shopeepay for this one.
- Run the Shopee app.
- open Order Details (tab I > my shopping > tab Packaged) of the transactions you have made.
- On that page you can just choose Apply for Return of Goods/Funds.
- Now you select the item you want to return.
- Type the email you are using.
- Tap Send.
So here, so that the data you send is more accurate, it is recommended that you attach a photo, video, or screenshot of the transaction to the email address at dispute@shopee.co.id.
The final word
This is the information we can provide regarding how to apply for a refund at Shopee. Hopefully the above is useful and you can get the funds that you have spent because of a Shopee seller error. Also Read: How to View Shopee Calendar.
