How to Stop Telkomsel Packages – When subscribing to one of Telkomsel’s services, customers also often do Unregistration (UNREG) so that their credit is not cut off just like that.
However, it is very unfortunate because this policy continues to evolve so that it depends on various things such as changes to the USSD menu or the MyTelkomsel Apk.
With the changes in various products that make many people now use the one-time purchase system, the option to unsubscribe from Telkomsel Internet packages is also no longer in the USSD menu.
Not only that, you no longer even find a special format for sending STOP or UNREG messages to service 3636 with the conditions for purchasing Telkomsel Internet packages.
Even so, customers who use opposing products with this automatic subscription system are still allowed to Unregister in a slightly different way.
You are one of them who can still use the My Telkomsel application even if the features have changed or from the Telkomsel customer service channel.
For more details, see the information on how to stop Telkomsel packages which we will describe in the discussion below.
How to Stop Telkomsel Packages
1. How to Stop Telkomsel Package Using My Telkomsel
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| How to Stop Telkomsel Package Using My Telkomsel |
Telkomsel is one of the providers that offers many advantages when compared to other operators.
However, not a few users do not want their credit to be cut in vain, so many are looking for ways to unsubscribe.
Immediately, here’s how to stop Telkomsel packages using the My Telkomsel application that you can use as a guide.
- First, open the My Telkomsel application on your Smartphone, if you don’t have it you can download it via the following link. (Download the My Telkomsel App)
- Login using the request method if required.
- Please go to the menu tab “Hamburger Icon“.
- Then select “Account Management“.
- Click option “Packages & Subscriptions“.
- Then access the menu “Scheduled“.
- Find and open the package you want to stop.
- Use the appropriate menu to unsubscribe.
In order to comply with the steps above, you must use the latest version of the My Telkomsel application which can be downloaded via Google PlayStore, App Store, or Huawei AppGalery.
If you haven’t found a package or can’t stop, then you can take the customer service line, which can now be contacted from various channels.
2. How to Stop Telkomsel Package Via Customer Service
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| How to Stop Telkomsel Package Via Customer Service |
In addition to using the My Telkomsel application, you can do it via customer service, just follow the steps on how to stop Telkomsel packages, which are as follows:
Media & Channels:
- Phone Call : 118
- Facebook : @Telkomsel
- Twitter : @Telkomsel
You can choose one of the consumer channels you want to use and state your entry and purpose for unsubscribing to a particular package.
In general, you will only need to provide information related to telephone numbers such as name, to the package you want to stop when choosing consumers to unsubscribe.
If you haven’t been able to use some of the above, you can unsubscribe face-to-face by visiting customer service at the GraPARI or MyGraPARI offices.
The final word
That’s a little information about how to unsubscribe from Telkomsel packages that we can share with you.
You can try one of the two methods above to stop the sudden loss of credit due to forgetting to unregister.
Follow the steps above correctly and slowly so you don’t make mistakes and start over again.
That’s the whole content of our article this time about how to stop Telkomsel package. Thank you and hopefully useful.
