Packagehp.com – How to Overcome WhatsApp Cannot Open Videos and Images – WhatsApp is one of the most popular applications. WhatsApp is used to have conversations via text, and can also send messages in the form of images and videos. However, when receiving messages in the form of pictures and videos, sometimes they can’t open even though the internet or network used is good.
The videos and images cannot be opened when clicked and continue like that even after restarting until changing the internet connection as well. What is the cause? And how to solve the problem? If you are curious, please read the reviews.
How to Overcome WhatsApp Cannot Open Videos and Images
If you have problems you can’t open videos or images. Please follow these steps:
1. Reset internet connection
One of the causes of picture and video messages on WhatsApp not opening is a problem with the internet connection. Sometimes the signal looks good but the internet connection on the cellphone crashes without you realizing it, this happens more often in some brands of cellphones. However, this internet connection will make all of you photo messages, images, gifs, and videos unable to open.
The download process always fails every time you click on the image or video. One way that you can do to overcome this is to reset the internet connection. And to reset the connection, here’s how you have to do it.
Using airplane mode
Here’s how:
- Please you pull the notification bar.
- Then you press airplane mode.
- Please wait until airplane mode is active and all signals are off.
- Then you turn off airplane mode.
- Please wait until all the signals return to normal, after that the internet connection will restart and you will get a new public IP.
Using code *#*#4636#*#*
Here’s how:
- Please open the dial pad.
- Then please dial the code *#*#4636#*#*.
- Please select Phone information 1 or 2 depending on which SIM you want to use for internet.
- Then you drag it down until you find the Mobile Radio Power option then you press it once to Off.
- Please wait a moment until the SIM signal dies.
- Then you turn on Mobile Radio Power again.
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2. Restart the phone
The second way is to restart the cellphone. By restarting the cellphone, all programs on your cellphone will be reloaded, including WhatsApp. This might solve the problem. Please restart the cellphone then you try to open the image, photo video, or gif in the WA message, is it possible? Please try the next solution below.
3. Update the WhatsApp application
The next method please you (outdate) can also cause errors. If the WA version installed on your cellphone is far behind from the current latest version, maybe it’s time for you to update. Then you open it in Playstore and also go to the My app & games section > search for WhatsApp > press Update. Please wait until the update process is complete.
4. Free up internal memory space
The next way is to free up your internal memory space. Because by default WhatsApp will download the photos or videos that you click to the internal memory. When the internal memory is full or there is not enough free space to accommodate media files from WhatsApp, the download process will fail.
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5. Clear thumbnail cache in gallery
And the last step, please clean the thumbnail cache in the gallery. The cache file will always be automatically generated by the Android system to speed up the process of opening photos. If you haven’t cleaned it for too long, then you might have some of them that are corrupt and will also cause the gallery to not function properly.
You can use a third-party cleaner application that is on the Playstore or you can also use the default cleaner from your cellphone. Usually the cleaner menu is in Settings > Security > Storage > Clean.
That’s a review of How to Overcome WhatsApp Cannot Open Videos and Images. Hopefully useful and thanks for visiting.
