5 Best Quality ChatBot Applications Businesses Can Try

ChatBot App – In the business world, who would have thought that the chatbot application had an important role as a virtual assistant service that was able to provide the best service for customers.

The existence of this chatbot can be used as a virtual robot that can respond to a conversation like humans easily and quickly.

In addition, the service system of this application is also claimed to be able to complete simple requests from customers.

However, do you know what are the best quality applications that chatbots have to offer for business people?

About Indonesian chatbot app

As mentioned in the previous discussion, the chatbot itself is generally a virtual robot designed in such a way using artificial intelligence AI / Artificial Intelligence.

Where, this virtual robot will later easily imitate human-like conversations in the form of text messages and voices.

As for carrying out this conversation, the chatbot will use natural language that is easier to understand and understand via messaging applications, websites and mobile applications.

By using this chatbot, users will be made as if they are talking to humans or customer service admins in general.

So, this will make it easier to help business people who are opening businesses to start conversations and manage various complaints experienced by customers with quick responses.

What are the functions / uses of the popular chatbot application?

The rise of the Indonesian people who are now involved in the business sector, makes the emergence of various examples of chatbot applications that exist today, there is no need to doubt it.

This is because, these applications generally play an important role in the business world in the market, namely as a sophisticated customer service that is able to provide services to customers easily and provide quick responses.

The functions / uses of the chatbot itself include the following:

Able to send reminders and notification notifications to customers.
Able to respond quickly to many complaints and questions from customers.
Able to introduce/promote a product catalog to potential business customers.
Can send ticket status and completion.
Plays an important role in being able to collect various feedback from customers.

Types of chatbots in Indonesia

In Indonesia, chatbots themselves generally have several types that you need to know and understand more deeply. Where, the types of chatbots offered on the market include the following:

Linguistic based chatbot

The type of chatbot that is able to provide control that has been well designed and already has a level of flexibility that is generally not found in AI chatbots and uses pattern adjustment methods.

AI chatbot

It is a chatbot that utilizes software-based technology Artificial Intelligence more complex and communicative based on data and predictions. The method used is contextual.

Hybrid Type

Combining two technologies namely Linguistics and Artificial Intelligence to provide more detailed conversational solutions so as to increase the power of a business to be more flexible and faster.

Type Voice Command

The type of bot that can make it easier for users to carry out conversations via voice commands, so that customers can use them practically.

Reasons for the importance of using chatbots in business

If you ask whether the use of chatbots is said to be very important in the business field, then the answer is yes, it is very important.

Why is that? This is because, the WhatsApp chatbot application can generally be a virtual application that can replace the role of customer service in providing services to customers.

This is of course very reasonable considering that the bot application itself is claimed to be able to complete simple requests from customers.

Not only that, there are several important things behind why chatbots are said to be very important for a business. Some of these important reasons include the following:

There is limited time in service

One of the reasons why it is important to use chatbots is because of the limited time in service.

This limitation means that human activities are generally unable to answer questions or serve customer requests all the time.

So, this is what makes its use the most appropriate solution to provide maximum service to customers.

Not being able to reach when the business is busy being targeted by customers

The next reason that makes chatbots so important in business is that a businessman is usually unable to reach when his business is busy being targeted by people from various regions.

Moreover, many customers generally contact customer service during peak hours at the same time. Therefore, chatbots can be used as the best choice to reach customers more effectively.

No need to re-answer frequently asked questions

By using the help of application software from the chatbot, then you will no longer have to bother repeating answers to questions that are generally often asked by customers.

So, this will save you and your employees time and energy in providing the best service for customers.

How the chatbot app works

Did you know that the workings of an application called a chatbot can apparently be adjusted according to the wishes and needs of the business being run.

Call it like when you want to set up a bot system on the application to be able to provide answers to various customer questions that can be done via text or voice messages.

In addition, the existence of this chatbot system is also claimed to be able to carry out transactions according to the orders given so that it is suitable for use in business.

As for replying to text messages from these customers, chatbots generally have several types of systems, how they work, including the following:

Pattern Matching / pattern adjustment

Scans the keywords entered by the user and will be responded to with the answer that best fits the chosen keyword.

If the question asked does not match the keyword pattern, then the system will not provide the appropriate answer.

Decision Tree-Based

Although it has a low level of complexity and is faster, the way this bot works is less convenient for users because they have to follow a pre-programmed sequence of answers.

Here, users can only choose questions that have been provided by the system.

Contextual

With artificial intelligence system method machine learning, This system is able to respond using natural language.

In its use, users can collect customer data and transcripts contained in the features live chat or WhatsApp chatbots.

Selection of the best chatbot applications specifically for businesses

1. Duolingo

How to create a chatbot application you can do by using the Duolingi application which is here to help users around the world to learn new languages and connect with each other.

In this application, users will be taught virtual language skills in a trained manner without any pressure.

2. ChatterBot

Is an application that is able to generate responses automatically to user input.

This ChatterBot application generally comes as an AI application that can be trained to speak any language and can make repairs automatically without the need to do the coding process. updates.

3. Mona

That is a personal shopping assistant application that is popular and has a variety of the best features that can be used by its users.

Working with more than 300 retailers, it’s no wonder that this application is growing rapidly and is able to provide the best promos and discounts for users.

4. doorbell

Furthermore, there is the Doorbell application which is able to collect user feedback in the application.

Designed with modern technology and artificial intelligence algorithms and superior learning algorithms, making users able to use applications and services better.

5. Wound

Lastly, there is the best chatbot software on offer from Luka. Where in this, you can download via the App Store service application and use it easily with other people.

What’s interesting about this application is that it provides information directly up-to-date and able to recommend various other important things.

Those are interesting reviews for you about the best chatbot applications and application recommendations that can be used to support the business activities you carry out.