Samudranesia.id – Have you ever had problems with Shopee Paylater being locked? Of course this problem can cause panic. Because Shopee Paylater is currently one of the most popular products from Shopee.
In using Shopee Paylater, users often experience various problems so that Shopee Paylater is locked.
Before discussing how to take steps to solve the problem, users should know or find out first what causes it. The following are possible causes.
Cause Shopee Paylater is Locked
1. Security Issues Due to Suspicious Activity
The first possible cause is a security issue. Usually there are often cases of fraud on behalf of Shopee, for example, such as informing Shopee users if they receive a number of attractive prizes from certain programs held by Shopee.
Through the information provided to the Shopee user, usually the perpetrator of the fraud will ask for the victim’s Shopee account data by asking for the OTP code received by the victim.
The perpetrator can then access the victim’s Shopee Paylater feature after getting the OTP code.
To avoid problems like this, Shopee tries to maximize the security of Shopee user data. If the Shopee system indicates suspicious activity from the victim’s account, Shopee can immediately lock the account.
2. Security Issues Due to Shopee Paylater Balance Theft
Usually there is some activity on Shopee user accounts that Shopee can indicate an act of theft. For example, these activities are as follows.
- There have been repeated attempts to enter the wrong PIN
- There are purchases using the Shopee Paylater feature for the same various products
- There is a request for an additional limit that may not make sense
In cases like this, the perpetrator will usually take advantage of the Shopee Paylater feature on the victim’s account to shop at Shopee. Meanwhile, the installment bill must be paid by the victim as the owner of the account.
So to overcome this problem, Shopee will lock the Shopee Paylater feature for users who are indicated by activity as mentioned above.
3. There is Double Login activity on Shopee Account
The next cause is still related to security issues. This one cause is due to double login activity on a Shopee account.
Double login to a Shopee account using a clone application, such as App Cloner and Parallel Space, can cause the Shopee Paylater feature to be locked.
Shopee itself has provided terms and conditions that you can only have one Shopee account on one device or device. so App Cloner users who want to duplicate Shopee accounts are not allowed.
For this reason, Shopee can impose sanctions, for example limiting Shopee features on user accounts.
4. Not Paying Installments
The next cause of problems with the user’s Shopee Paylater feature is that the user does not pay the installments or bills that are due.
If this happens, it is clear that the user has violated the existing provisions, so Shopee finally locks the user’s Shopee Paylater.
when using the Shopee Paylater feature, the user must comply with the existing terms and conditions. For bill payments, the installments on Shopee Paylater must be paid before the due date.
If the user does not make an installment payment even though it is due, then Shopee can impose sanctions, namely fines and feature restrictions on the user’s Shopee account.
How to Overcome a Locked Shopee Paylater
After you find out what the possible causes are so that Shopee locks your Shopee Paylater feature, then the next step is to find out the steps to overcome this.
The following are the steps you can take to solve the problem of a locked Shopee Paylater.
1. Re-Verify Shopee Paylater
If there is an indication of a violation on the Shopee Paylater user account, it is recommended to re-verify the identity on Shopee Paylater.
There are several steps to be able to re-verify, the following are the steps to re-verify.
- Open the Shopee app. Then select my menu and then select the Shopee Paylater menu.
- There will be a notification from Shopee that is “Sorry, your SPayLater is locked due to security issues”, then you can select the “Please click here to open” section in bold blue.
- Then enter the OTP code that has been sent to your phone number.
- Next, re-photograph your ID card according to the specified position.
- In the additional information section, make sure you double-check all the information whether it is correct or not.
- The last step is to verify the face, make sure your face is clearly visible and follow the facial movements requested by Shopee.
After re-verifying, you can wait 1 x 24 working hours (excluding holidays). If your re-identification is successful, then the notification that your Shopee Paylater account is locked will be lost and you can return to using the Shopee Paylater feature.
2. Contact Shopee Customer Service
If you have performed the re-verification step and it failed, then the next way is for you to try contacting customer service from Shopee to ask for help regarding your locked Shopee Paylater.
Here are the steps to contact customer service from Shopee.
- There is a 24-hour chat feature via Live Chat in the Shopee application. To be able to chat on the Shopee application, please follow these steps:
- Open the Shopee app then go to the My page.
- Select the Help Center menu or Chat with Shopee.
- If via the Help Center, select the Chat Shopee Now menu and you will be directed to the Chat page.
- Or you can call the 24-hour Call Center at 1500702.
- Or you can also send an Email to the Shopee team
If you have successfully connected with the officer, then you can immediately submit a complaint. Usually the Shopee party will ask for some data to solve the problem on the Shopee Paylater account.
Make sure you provide the appropriate data as requested. After that, you just have to wait for Shopee to re-open the Shopee Paylater feature on your account.
Various attractive offers such as discounts and cashback are offered by Shopee for Shopee Paylater users. To be able to use the Shopee Paylater feature, Shopee provides terms and conditions.
If the user fulfills this, the Shopee Paylater feature can be used. If the user has successfully activated his Shopee Paylater, a certain limit will be given from Shopee. All Shopee Paylater users are also not given the same limit.
Users find it very helpful because of this feature, problems such as users who really need an item but don’t have enough budget can take advantage of this Shopee Paylater feature.
That’s an explanation of what causes can cause Shopee Paylater to be locked, and how to take steps to overcome these problems.
As long as the user obeys the existing terms and conditions, the opportunity for Shopee to lock the customer’s Shopee Paylater account is very small. Also make sure not to perform suspicious activities that the system can identify.
