How to Solve VIU Premium Package Cannot Be Used
Before knowing how to deal with VIU’s premium packages that can’t be used, also know the packages that VIU provides. VIU has 2 types of packages, namely the basic package and the premium package.
In the basic package, you are given access to watch and download movies on VIU for free without the need for a subscription fee and no registration required but the movies that you can download are only 70% of all available movies.
While the premium package is a subscription package and a paid package that gives you full access to all the films on VIU. All movies can be downloaded and watched, guaranteed to be complete. For new users, you can try this plan for free for 30 days free of charge.
How to Solve VIU Premium Package Cannot Be Used
To subscribe to the VIU premium package, you only need to spend Rp. 30,000 per month. An affordable amount to watch all the movies there for free with only quota capital.
Even interesting promos are often held, so the price that should be only Rp. 30,000, can become Rp. 10,000 or Rp. 15,000.
But unfortunately, there are often some problems, such as, already making payments and subscribing, the money has been successfully transferred but the premium package cannot be used.
I don’t know what the real problem is, but first, let’s find out what types of payment methods VIU accepts.
Quoting from VIU’s official website, here are some of the available payment methods.
- Promo Code
- Maxis Billing
- Google Billing
- Carrier Billing
- Credit card
- Debit Card
And often users use the pass method GoPay or Cut Credit. However, many complain that the VIU premium package cannot be used when they make payments via GoPay.
You can solve this problem by contacting the app or Google Play services.
Unfortunately the help they provided did not help. They will ask for screenshot proof of the message error which prevents you from using VIU’s premium plan. In addition, you are given an offer to cancel the payment.
Payment cancellations can be made within 15 minutes to 65 days due to certain reasons.
Because this method is not very helpful, you can use the method to overcome the VIU premium package that cannot be used by others. I don’t know if this helps or not, but try the following methods.
- Log Out of Your VIU Account Then Sign In Again
This is necessary to force the synchronization of info on your device to work more on the VIU platform.
Because it could be that VIU’s response is slow and the notification isn’t very refreshed, making the premium package that should have been entered and used can’t be used instead.
- Check Your Subscription Status Again
To make sure again, check the status of your subscription. Refresh several times, if it still doesn’t appear and can’t be used, there may be a problem with your payment.
- Check Your Payment Status
If the written payment is delayed, it means that the package cannot be used because the payment failed. But if the payment is successful but the package can’t be used, maybe the problem is in something else.
- Make sure the subscription to the VIU Premium Package is not on another account
Who knows, you have several accounts and the premium package even strays into another account. Check and keep checking.
Because it’s impossible for VIU to just let things like this happen, they’re a big brand, many have trusted them. Even if VIU can’t be used, you will definitely get a refund.
Also try: Download VIU Premium Mod Apk
So don’t worry, how to solve VIU’s premium package can’t be used, don’t try it, it’s also okay because VIU will definitely solve your own problems.
