PLN customer ID solution not available during online verification
Paying electricity bills can now easily be done via online shops or via virtual wallet services such as OVO, DANA, etc. All you need to prepare is a customer number and a credit to pay the bill for that month or buy heart rate stamps.
But sometimes there is a problem on the PLN server that causes problems when Customer number not recognizedso that the invoice cannot be verified. Pulstoken users who do not receive tokens even though they wait longer than a day experience the same thing.
This hurdle is certainly a little unsettling for users, because the heart’s content simply wants to pay, but gets into trouble with the customer ID notifications, which are not available during the online check.
Why is the PLN customer number not available or invalid?
The notification should only appear if the customer ID entered is incorrect. In many cases, however, the notification may appear due to a server error at PLN. Even if you check anywhere online, you will get a notification like this.
At the times when the notification is displayed to blocked customers, so that Payment information can no longer be verified. In this case, the customer has to go to the PLN office to discuss and resolve the problem, e.g.
Customer ID solution not available
When this problem occurs, it is better not to get upset while the electricity is still running in the house. And the best solution is to contact the PLN service, it can be by phone 123, by email [email protected], or via Twitter @ pln_123.
If you do not wish to be contacted, you can also try to check the customer number on the PLN website. Or you can also check it out using the PLN Mobile application, which can be downloaded from the Play Store or the Apps Store.
Check utility bills through PLN mobile application
If you choose to check-in the PLN Mobile application, please register your account there according to the procedure, and after successfully creating an account, please follow the verification procedure below.
Open the PLN Mobile application.
Log into the account by entering the PIN code according to the registration.
Tap the tab information.
Next select menu Electricity bill and token information.
Select the customer number in the column provided.
The billing information and its history are then displayed underneath.
As long as billing information is displayed, your PLN customer number is secure and not blocked. The rest, if you want to check the full customer number information, you can go to the tab use, then tap Menu History, status and progress. Then enter the customer number and the information will be displayed later.
And one more thing: if one day you cannot open the PLN Mobile application, e.g. B. exit yourself, please use a different internet connection. For example, if you’re currently using Wi-Fi, try switching to cellular data.
Also read: Paying electricity bills via Tokopedia
diploma
You can ensure that the customer number is secure by checking with PLN directly or by checking it online on the official PLN website or application. Because often this type of problem is just because of the PLN server Error in the interim.
Hope it’s useful
