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5 reasons why receipt numbers cannot be verified or traced

5 reasons why receipt numbers cannot be verified or traced

Are you currently waiting for a package / item that you ordered online or sent from someone? Of course, you will receive a receipt number that can later be traced back to the whereabouts of the goods. This calms the mind because it can find out where the package arrived.

We can be completely calm if we can track the whereabouts or the location of the package being received, but it will be a big problem if the receiving number is given by the sender cannot be tracked at all.

But don’t blame the sender straight away, because we don’t know exactly why the receipt number wasn’t checked. Because it has multiple causes and this article will share 5 reasons why the receipt number cannot be traced the most common.

Also read: Information on the opening times and working days of the Indonesian Post

1. Data not real-time or not updated

This is the experience of most people where the receipt number provided by the sender is still not updated. So you just have to wait some time for the document number to be updated by the system.

It does not take long, usually only a few hours, after the sender gives the receipt number, and then it is completely understandable. So if the receipt number you received still cannot be verified, please wait a while and then check again afterwards.

2. The expedition server is having problems

Sometimes we shouldn’t immediately blame the sender or the expedition because who knows the problem is from the expedition server. In most cases, such things are due to server maintenance or the term maintenance.

In this case, not all of the data is usually displayed or it is even very difficult to access the website to verify the receipt number so far that Time out on the browser. The solution is to wait for the server to be repaired and check it regularly.

3. Wrong receipt number

Please check that you have spelled the receipt number correctly? Do not miss a single digit number as this will affect the data displayed.

If you write down the receipt number incorrectly, when you check it, you will find that the receipt number is not registered in the system. Therefore you have to check the correct receipt number given by the sender. Use functions copy and paste in the browser it is better to avoid errors when entering document numbers.

4. Error when specifying the receiving number from the sender

The sender should not be negligent in providing the recipient with the receipt number. Because if that happens, the document number will of course never be traced back and it annoys us.

However, before filing a complaint with the sender, it is better to wait a maximum of 1 day after receiving the receipt number. If it has not been possible to check for more than 1 day, please complain to the sender that the receipt number has been entered incorrectly.

Also Read: How To Easily Buy Products On AliExpress

5. Receipt number received forged

The latter is something that most people don’t want as the receipt number received is fake. Usually this refers to Online fraudwhere transactions are carried out openly and not through security services such as online shops or rekber.

In this case, please contact the sender for clarification. If the sender does not respond within a few days, it is advisable to report a case of fraud to the authorities.


Receipt number restrictions that cannot be traced back are very rare and even when they do occur the cause must be listed above. And you can actually do it right away contact the expedition based on the document number that you have for internal checking by you.

One more thing to prevent the cause of number 5 from occurring is highly recommended to be careful with transactions. When doing this online, it is a good idea to use a broker or popular online stores such as Tokopedia and Bukalapak Avoid fraud.

Hope it’s useful